FAQs 🤔

Q: How can I place an order?

A: Ordering from our website is quick and easy. Simply browse our collection, select the plush toys you love, and add them to your cart. Once you're ready, proceed to the checkout page to enter your shipping and payment information.

 

Q: What payment methods do you accept?

A: For now, we accept PayPal Only.

 

Q: How much does shipping cost and how long does it take?

A:  As mentioned, shipping is free and delivery times may vary depending on your location. in our experience it can takes 5 and up to 30.  

 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. During the checkout process, you'll be able to enter your address to check if international shipping is available for your location.

 

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your plush toy, please contact our customer service within 14 days of receiving your order. We'll provide instructions for returns or exchanges, and we'll work with you to ensure a smooth resolution.

 

Q: Are your products suitable for all ages?

A: Our plush toys are designed with safety in mind and are suitable for all ages unless otherwise specified. However, some smaller accessories or costume parts may present a choking hazard for young children. Please read the product descriptions carefully and supervise young children during play.

 

Q: Can I track my order?

A: Yes, once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its arrival.

 

Q: Do you offer gift wrapping or personalized messages?

A: At this time, we do not offer gift wrapping services. However, you can always contact our support team for assistance and they will be glad to check if the product can be wraped at the plant.

 

Q: Do you offer wholesale or bulk ordering?

A: Yes, we offer wholesale and bulk ordering options for retailers, businesses, or special events. Please reach out to our customer service team.

 

Q: Can I cancel or modify my order after it has been placed?

A: We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.

 

Q: Are your plush toys machine washable?

A: Many of our plush toys are machine washable, but we always recommend checking the specific care instructions on the product page or tag. Some larger or more delicate items may require spot cleaning or hand washing. Always follow the care instructions provided to maintain the quality and longevity of your plush toys.

 

Q: Do you offer gift cards?

A: Yes, we offer gift cards that make the perfect present for any occasion. You can purchase gift cards in various denominations on our website. Gift cards are delivered via email and can be redeemed by the recipient at checkout.

 

Q: Can I request a custom order or personalized plush toy?

A: At this time, we do not offer custom orders or personalized plush toys. However, we regularly update our collection with new and unique designs, so be sure to check back often for exciting additions.

 

Q: Are your plush toys made from sustainable materials?

A: We are committed to sustainability and ethical sourcing. While not all of our plush toys are made from sustainable materials, we prioritize working with manufacturers who adhere to responsible manufacturing practices and environmental standards.

 

Q: How can I contact your customer service?

A: We're here to assist you with any questions or concerns. You can reach our customer service team by email at [email protected] or by phone at +972-548021992. Our dedicated team is available during business hours and will respond to your inquiries as quickly as possible.

Q: How should I care for and handle my plush toys?
A: Proper care and handling of your plush toys will help maintain their quality and extend their lifespan. Here are some tips:
Regularly spot clean or hand wash:
For most plush toys, spot cleaning with a mild detergent and water is sufficient. For more stubborn stains or odors, you may need to hand wash the toy using gentle motions. Follow the care instructions provided with your plush toy for specific washing guidelines.
Avoid exposing to direct sunlight:
Prolonged exposure to direct sunlight can cause colors to fade and fabric to deteriorate. Keep your plush toys away from windows or areas with strong sunlight.
Handle with clean hands:
Before playing with or handling your plush toys, make sure your hands are clean to prevent transferring dirt or oils onto the fabric.
Keep away from pets:
While plush toys can be appealing to pets, it's best to keep them away from your furry friends. Pets may chew or damage the toys, which can pose a choking hazard or result in tears and loose stuffing.
Store in a clean and dry area:
When not in use, store your plush toys in a clean and dry place, away from excessive moisture or humidity. Avoid storing them in plastic bags, as this can trap moisture and lead to mold or mildew growth.
Repair small tears or loose seams:
If you notice any small tears or loose seams on your plush toy, it's best to repair them promptly to prevent further damage. Use a needle and thread or fabric glue to mend the affected area carefully.

By following these care tips, you can keep your plush toys clean, soft, and huggable for years to come. If you have specific care questions about a particular plush toy, please refer to the care instructions provided with the product or contact our customer service team for assistance.

 

 

Remember, if you have any other questions that are not covered in our FAQ, please don't hesitate to reach out to our customer service team. We're here to provide you with the best shopping experience possible!